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Frequently asked questions
How much does shipping cost and how long does it take?

We offer Free Shipping on all orders of $20 and above! For orders under $20, a standard shipping fee will be calculated at checkout. We ship via USPS Ground, and you can generally expect your package to arrive within 3–4 business days after it leaves our warehouse.
What is your return policy?

We offer a 14-day money-back guarantee for any reason. If you aren't happy with your purchase, you can return it within 14 days of delivery for a full refund, provided the item is in its original packaging.
How do I initiate a return?

You can initiate a return by clicking here. If you have additional questions, you can also contact our customer care team by clicking here.
What if my product is defective?

We stand behind our quality. We offer a 90-day exchange policy for any defective products. If your item stops working correctly due to a manufacturing issue within 90 days, we will swap it out for a brand-new one at no cost to you.
Who pays for return shipping?
  • Changed your mind? If you are returning an item within the 14-day window because you no longer want it, the customer is responsible for the return shipping costs.
  • Defective item? If the product is defective or we made an error, we will provide a prepaid shipping label for your return or exchange.
Is shopping on the CellPay accessory store secure?

Yes. Our shop is powered by Shopify, utilizing Level 1 PCI DSS compliance and industry-standard encryption. Your payment data is handled with the highest level of security available online. We do not have access to your payment information as all transactions are securely processed through Shopify.
Do you ship internationally?

To ensure the fastest delivery times and best service, we currently ship exclusively within the United States.
How can I track my order?

As soon as your order is shipped, we will send you an email with your tracking information so you can follow its progress.
Can I cancel my order?

No. Once an order has been placed, it cannot be canceled. If you no longer want the item, it must follow our standard returns process after the package arrives.
How do I contact customer service?

You can contact our customer care team at any time by clicking here.
Is Cellpay secure?

Yes. CellPay is fully secure. We are PCI DSS and CCPA compliant, and our payments are processed through Shopify’s secure, enterprise-grade platform with encrypted transactions and industry-standard fraud protection to keep your information safe.